FAQ

What should I start with?

You should start with registering on the website by clicking the Sign Up button. After finishing the registration procedure, acquiring a number, and testing the capabilities, select the appropriate plan for your SMS marketing campaign and begin texting. The number of SMS credits may vary between the website and your user's dashboard depending on the country of use. For more information email us at [email protected].

Which countries can I send the messages to?

SmsSmarts platform allows you to send SMS and voice messages to any EU country.

Which phone numbers in which countries will I be allowed to message and leave voicemails?

Please keep in mind that the country you choose while registering will also be the country of your assigned phone number. Please contact us if you want to update the country allocated to your account in order to get a phone number from another country. In order to buy secondary number packages in some countries you’ll have to provide certain list of documents according to the law of country of use. For more information contact us.

The country for which I want to get a virtual number is not on the list. What should I do?

Since some countries demand identification proof for Phone Number compliance, they are not included in the list. Please email us with the necessary paperwork, and we will add this country for you.

I can’t find available phone numbers for purchase.

Some countries require you to provide identity verification for Phone Number compliance in to get a phone number. Please contact us and submit the necessary documentation; a list of available phone numbers will display in your dashboard immediately after the compliance check is completed.

Why Two Way SMS number is required?

The primary reason for requiring two-way SMS phone numbers is that your consumers will need to text a keyword to your number to opt-in or opt-out of receiving messages from you. A two-way phone line also allows you to collect customer feedback, initiate a discussion, and collect your subscribers' names, emails, and birthdays in order to customize future communications.

How email notification works?

You can receive SMS notifications with the text of each SMS received on your phone sent to your preferred email address. Turn on Incoming SMS Alerts in user preferences to enable email notifications.

How to use keywords?

In mobile marketing, mobile keywords are used to appeal to a specific target market. The sender will immediately subscribe to your SMS service by texting a mobile keyword to your number. Texting "HELLO" or "SUBSCRIBE" is an example of a mobile keyword. SmsSmarts allows you to generate an infinite amount of keywords with no additional charge.

How to check the history of all incoming and outgoing messages and calls?

Yes, you may access the logs by choosing the "Logs" option on the left side of the panel. You may choose which log kinds to display, as well as view the phone number, message body, and creation date, as well as other pertinent information for your messages and voicemails.

Can I import a contact list inside the dashboard?

Yes. If your advertising agency already has a contact list, you can import it into the dashboard by uploading a CSV file. Because the procedure is automated, you will not have to manually enter each and every contact from your list.

How to import an appointment list inside the dashboard?

If you have an appointment list for your marketing agency, you can import it into the dashboard by uploading a CSV file.

How сan I download a contact list from the dashboard?

You can save your contact list as an XLSX file. You may also download the whole message history to examine contact phone numbers, the messages themselves, the creation date, and other pertinent information.

You can get a keywords list, message templates, appointment lists, voice broadcasts, auto responders, polls, contests, subscribers' reports, Q&A SMS bots, mobile discounts, loyalty programs, kiosks, birthday SMS wishes, mobile splash pages, and referrals.

Essentially, all of the information in your dashboard is downloadable.

Why do I need a web sign-up widget?

A web opt-in widget is a strong tool that allows potential customers to subscribe to your marketing campaign using a web-based form that can be put on a website. You may also use it in an email campaign as a sign-up link. Web sign-up widgets are a low-cost and essential component of any smart marketing campaign that can help you reach new consumers and work in any sector. Because the effectiveness of your marketing strategy is determined on the number of channels through which you advertise your goods, having a web-based widget is essential.

How to create a web sign-up widget?

To make a widget, go to the Tools tab and choose Web Sign-up Widgets from the dropdown menu. After you've accessed the widget creation page, assign a group to your widget and design it using the built-in constructor. The procedure is straightforward and simple, and you can preview your widget while it is being created. Select the kind of your widget after creating it and assigning signup messages and a redirect URL.

With the SmsSmarts dashboard, you can easily construct embeddable and pop-up widgets that gather your subscribers' emails, birthdays, cities, states/provinces, and postal codes.

What is QR used for?

You can build a QR code that will take customers to your website's landing page, while another will take them directly to your subscription link. QR codes are a very effective tool that allows you to direct users to the point where you want to direct .

How do I create a QR code?

To make a QR code, go to the Tools tab and choose QR Codes from the dropdown menu. After you've accessed the built-in QR code creator, choose the sort of QR code you want, create it, and upload your logo or choose a watermark.

Is it possible to access my whole list of subscribers in one place?

Yes it is. Open the Reports page to get a comprehensive list of your subscribers (including their names, groups, phones, sources, and subscription dates), as well as a graphic illustration of the number of subscribers that joined your campaigns on each day of the specified month's period.

Is there a limit on how many SMS texts I may send at once?

There is technically no limit. However, cell carriers are wary about allowing someone to transmit hundreds of texts at once for SPAM reasons.

Furthermore, the user interface has several functions designed to assist you in this circumstance.

By clicking a checkbox, you may assign many numbers to a single account and cycle between them while sending SMS messages, so that each new message is delivered from a different number. When sending a big number of SMS messages with similar or identical content, it is strongly recommended.

Moreover, you may automatically arrange the word places in your text so that each consecutive SMS differs from the one before it. Finally, you can restrict the sending pace to transmit your messages more slowly. Because of the carrier limits described above, the default (and quickest) transmission speed for a lengthy code is 1 SMS per second. You can move slowly if you want to be extra cautious. The slowest option is 10 SMS per minute, or one SMS every 6 seconds.